Damage and glass damage

What do you do if the damage has occurred?

We have made a checklist for you with all the things you need to be aware of and do when the damage has occurred. In the event of a single accident, it is sufficient to merely find a repair workshop from the list on My NF Fleet.

• If people are hurt, call 112 right away.
• Is a counterparty involved? If so, always remember to write down the person's registration number, name, and contact details.
• It’s a good idea to take pictures of the cars' damages and location as well as where and how they stand in relation to the lane.
• Are there witnesses present? If so, it’s a good idea to obtain their name and contact information.
• If the car cannot continue to drive, contact NF Fleet Roadside Assistance on +45 80 24 40 00 and provide your registration number.
• Is it a solo accident? Then you can contact an authorized workshop directly to have the damage repaired. Find your workshop at My NF Fleet.
• If you have got a glass damage in Denmark or Europe, you can read more to the right.
• File the claim online via My NF Fleet or call us directly on telephone +45 33 55 80 60.

If your car is unable to drive, please contact Falck at +45 80 24 00 00.

During the moments after an accident, it might be difficult to remember all of the above. We have made it easy for you and gathered a complete overview of what to do if the accident occurs in Denmark or abroad. Download the overview here, print it, and place it in your car, so you always know what to do in case of an accident.

What do you do in the event of a glass damage?

All stone chips can crack - large as well as small. Stone chips crack when the pressure in the stone chip becomes too big, and many factors contribute to increasing the pressure. Here, both the age of the chip and the temperature play an important part. Carglass and Dansk Bilglas are NF Fleet’s preferred glass suppliers, and they can help you whether the stone chips need to be repaired or the windshield needs to be changed.

In case of glass damage, you need to do the following:

• Contact Carglass or Dansk Bilglas by phone or book an appointment online. The quicker the stone chip is repaired, the smaller the risk is for the windshield cracking and having to be changed:
  • Carglass: +45 43 22 99 95 / Book appointment here.
  • Dansk Bilglas: +45 70 11 55 55 / Book appointment here.
• You can put a windshield plaster over the stone chip, so that humidity or dirt will not make the damage worse while waiting for reparation. Contact Carglass or Dansk Bilglas to requisition windscreen plasters.
• You decide whether Carglass or Dansk Bilglas should come to you, or if you wish to use one of their workshops. If your car has a camera connected to the windshield, it needs to be calibrated after windshield change. For some car brands, it is required that the calibration takes place at a repair workshop with the help of a board.
• If you have an insurance via NF Fleet, Carglass/Dansk Bilglas will take care of the payment hereby